Faye is an experienced senior leader with a proven track record in making people and businesses successful.
Her background includes experience gained in multi-site high-volume area management, opening large city centre corporate hotels, rebranding and repositioning iconic luxury hotels, and restructuring organisations to deliver financial success in sales and profit conversion.
Faye has worked with the following quality brands, individual standalone properties and 5-star luxury chains in the USA: City Inn, Greene King, Abode Hotels & Michael Caines, Hotel Du Vin & Luxury Family Hotels and SLH in Aspen Colorado.
What’s your career highlight to date?
When I became a GM for the first time nearly 20 years ago, being able to lead a team and business that I was totally responsible for, I loved it!
When did you fall in love with hospitality?
At 14 years old when I got a part-time job in an 8-table, 4-bedroom country house hotel in the Lake District. The owner was so glamorous and, the guests were very upscale – a world away from my home life of a typical countryside kid. I just loved the environment and it made me aspire to learn and pursue an education and career in Hospitality.
What’s the next big thing in hospitality?
AI. Finding new and fascinating tech to create experiences and services that will deliver elevated services to our guests and streamline our business systems. Also, I feel with everything we deal with in our lives, the demand for immersive Nature and Wellbeing experiences will grow exponentially and those able to provide such experiences will excel.